Complaints are called in to the OIG by the public, staff  or caregivers through 800-722-9124. If a complaint is accepted, the OIG will begin an investigation including a full record review and interviews of relevant witnesses. While conducting investigations, care is taken to conceal the identity of the person making the complaint.

Examples of caregiver complaints called into the OIG:

• retaliation of staff , including removal of children, not placing children and citing licensing violations which did not exist; 
• agency not sending payments to caregivers monthly, or paying with bad checks; and 
• failure of staff  to meet children’s needs.

Impounding Files and Records 
The OIG is charged not only with investigating misconduct, but also with conducting investigations “in a manner designed to ensure the preservation of evidence for possible use in a criminal prosecution.” OIG investigators often must impound fi les to ensure the integrity of records. Although unusual, it is possible that an OIG investigator could arrive unannounced at the foster family home to impound records. Tip: Tell the investigator which records you need back immediately.  (i.e. Health Passport to take to doctor appointment).

Interviewing Subjects of Misconduct or Persons with Information 
The OIG’s most frequent contact with caregivers is to interview caregivers who have made complaints or have information that may help the OIG investigate complaints. Although rare, foster parents could also be the subjects of an OIG investigation. It is important to know your rights in either situation, as well as the rights of the OIG.  

Caregiver’s Right: To have an attorney present, if desired, or have a support person present during questioning. This person must agree to keep all information confidential. They must not be involved in the allegations, and they must agree to comply with OIG procedures.