Once the caseworker submits a request for a scheduled or nonscheduled review of a service level, the third-party contractor makes a determination and assigns the service level within 10 working days.

The caseworker must check the IMPACT case management system to obtain the service level determination.

For scheduled reviews, the caseworker must enter the requested service level in IMPACT within 10 working days of the request being read by the third-party contractor.

For nonscheduled reviews, the caseworker must enter the requested service level in IMPACT the day that the service level is read by the third-party contractor.

After the third-party contractor’s determination of the authorized service level, the caseworker must do the following:

• Print IMPACT Form 2089 Service Level Authorization.
• Provide the form to the contracted provider with whom the child or youth is placed.