If a residential child care provider or DFPS caseworker disagrees with the service level determination by the third party contractor, he or she can appeal it. To appeal the determination, the residential child care provider or DFPS caseworker must use the administrative and peer review processes through the third-party contractor. The DFPS supervisor must initiate the appeal. These processes are outlined on the third party contractor’s website.

Refer to the Texas Service Levels Resource GuidePDF Document – Appealing Disagreements with ASLs.

If the CPS supervisor or residential child care provider disagrees with the secondary review completed by the third-party contractor, the person originating the appeal may submit a written request to the service level monitor for a review by the Peer Review Committee. This request must be postmarked, faxed, or emailed within five working days of the service level monitor’s notification.