To obtain information about a parent’s payment of child support:

  •   the caseworker must contact the child’s eligibility specialist; and

  •   the eligibility specialist must contact the child support program specialist at the DFPS state office.

The program specialist must report the payment information back to the eligibility specialist, who must provide it to the child’s caseworker.

Having payment information enables the caseworker, the District or County Attorney, or the attorney representing DFPS to answer any questions that the court may have or request that the court issue a certain order.