When the caseworker receives a message from the child or youth, the caseworker must respond immediately if it is an emergency. If the caseworker is not able to respond, the caseworker must contact the supervisor and develop a plan to address the emergency.
In non-emergency situations, the caseworker must make every effort to contact the child or youth as soon as possible, within 24 hours or the first business day following a weekend or holiday.
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