TX :: Child Protective Services Handbook :: 8400 Post Adoption Services (Consummated Adoptions) :: 8432 Resolving Disagreements with Contractors

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If a contractor and family disagree about a decision related to post-adoption services:

 •  CPS encourages the contractor to resolve the issue by discussing it informally with the family; however, CPS may not require the contractor to do so.

 •  If a family remains dissatisfied with the decision after talking with the contractor, CPS encourages the contractor to set a formal meeting with the family.

 •  If the contractor is the direct service provider, CPS should facilitate the meeting. The contractor is responsible for documenting and disseminating agreements reached during the meeting.


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