MO :: Section 8, Chapter 1 (Grievance and Appeals), Subsection 1 – Service Delivery Grievance Process :: 1.1.4 Agency Do’s

Missouri
2023, 2022, 2021, 2020, 2019 | Administrative process , Reporting requirements , Services while in care - Educational , Services while in care - Financial , Services while in care - Other
  • Do inform youth, families, and resource providers of their rights and grievance procedures.
  • Do assist the grievant through the process, if requested.
  • Do remain solution focused and work to resolve the complaint.
  • Do document the grievance in the narrative section of the record and file the Service Delivery Grievance Form in the Administrative Section of the case file.
  • Do inform grievant of outcome and actions.

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