When a Children’s Service Supervisor becomes aware of a critical event or any other event requiring critical event notification, the supervisor will:

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  • Complete a CS-23 and send to Central Office and CC the Circuit Manager and Regional Director via email at: DSS.CD.CriticalEventReport@dss.mo.gov
  • If unable to access email, fax CS-23 form to 573-526-3971.   
  • Notification should be sent to Central Office within one business day.

When completing the CS-23 the following should occur: 

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  • Thoroughly review the FACES system for current involvement or prior history with the Division on all persons listed with available DCN, date of birth, social security number, or name on the CA/N report using the Call/Case Prior History Search screen. 
  • If the residence county or state differs from the county receiving information, the county that received the information is responsible for completing the CS-23. However, the reporting county may need to explain on the form that the other county (or state) may have additional information.
  • Staff should provide designated probation and parole staff a copy of the CS-23 when a common client is involved and notification is reasonably necessary to ensure the safety of a child or to assist in the CA/N investigation.