To find out why relatives or caregivers are not receiving court-ordered child support for children in their care:

  •   the caseworker must contact the eligibility specialist; and

  •   the eligibility specialist must contact the child support program specialist at the DFPS state office.

To correct the problem on the OAG system (which enables the payment to the relative or caregiver), the DFPS eligibility specialist must work with the child support program specialist and the caseworker to make any necessary corrections. For the process followed by the eligibility specialist, see the Child Support and Foster Care Eligibility Specialists Resource GuidePDF Document.