When CCI receives an intake about a residential child care operation, the residential child care investigator determines if the operation is on Heightened Monitoring (HM). If the operation is currently on HM, the investigator must do one of the following to determine if any tasks in the HM plan are related to the allegations in the intake report:

• Review the HM plan in CLASS.
• Contact the Residential Child Care Investigations (RCCI) HM program specialist.

The investigator must document the following:

• How the HM plan may or may not be relevant to the allegations.
• Any contacts with the RCCI HM program specialist or the HM team.

The RCCI HM program specialist reviews CLASS and IMPACT to determine if new investigations have been received for his or her assigned operations.