TX :: Child Protective Services Handbook :: 8200 Direct Services for Active Cases :: 8227 Handling Returned Open Cases

TX :: Child Protective Services Handbook :: 8200 Direct Services for Active Cases :: 8227 Handling Returned Open Cases

When a case that is already opened for family-based safety services (FBSS) is returned to CPS, the CPS liaison must confer with the contractor about the reasons for returning the case; and either:

  •  reassign the case for CPS services; or

  •  close the case.

Reasons a Contractor May Return a Case

The reasons a contractor may return a case include:

  •  a new investigation into child abuse or neglect is initiated, and the risk is too great to leave the case in FBSS;

  •  the family has demonstrated an unwillingness to cooperate with the contractor;

  •  the family can no longer ensure the child’s safety; or

  •  the safety of the child cannot be controlled by safety planning or when an issue exists that diminishes the contractor’s ability to provide services and ensure the child’s safety.



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